Using patient experience to differentiate practice value and reputation
Understand how our client gave their practice a competitive edge by differentiating themselves with a superior patient experience.
experience 360
Building a Workforce who enjoy their jobs and see it as a privilege to help patients thrive
Learn how Experience 360 was able to help a national home healthcare provider build a workforce who saw it as a privilege to help their patients thrive.
Incorporating the voice of the customer to positively impact aged care experiences
Discover how Experience 360 was able to help our client discover the root cause of their increasing customer complaints.
The Six Stages of Patient-Centred Maturity
Healthcare organisations evolving towards a patient-centred model of care usually move through a number of identifiable maturity stages. What stage is your practice at currently?
6 Principles You Can Use Today to Improve Patient Experience
Want to lift the experience for your patients visiting your practice? Discover the 6 principles you can use today to immediately improve patient experience.
How to Improve the Patient Experience in the Waiting Room With This $30-Billion Company’s Strategy
The waiting room is one of the first chances to make a great impression on your patients. Yet, so many patients say that the waiting room is the worst part of their healthcare experience. Improve yours today using these simple techniques from a leading $30-billion company.
The Most Important Lesson From the Mayo Clinic’s New Patient Experience Education Campaign
The Mayo Clinic is one of the most respected healthcare providers in the world. So what valuable lesson can we all learn from their patient experience education campaign that will help you WOW your patients?
How Does Your Healthcare Organisation Rate When it Comes to Patient-Centred Excellence?
Empowered patients and technological advances will upend the way medicine traditionally has been practiced.