Start your
patient-centred
care journey

Experience 360 is your partner on your journey to understanding and evolving to a patient-centred and value-based healthcare approach in your practice.

Understanding
Patient-Centred
Care

Patient-centred care, value-based care, outcomes-based care. You have heard the terms, but what does it all mean?
We help you understand the basics.

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Patient-Centred
Care in
Practice

Understand what a patient-centred care model really looks like and how does it work in a healthcare practice.

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Getting Started
With Patient-
Centred Care

Whether you are looking to educate yourself on the basics or looking for assistance in evolving to an outcomes-based operating model in your practice, Experience 360 can help you get started on your journey.

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Mapping Your
Patient
Journey

Understand how mapping each stage of your patient journeys can be a vital tool in identifying opportunities to improve the healthcare experience for your patients.

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Addressing
Patient Reviews
and Complaints

Learn how to handle patient complaints and reviews in your practice and use the feedback to drive improvements to your patient experience.

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Getting Your Practice Ready for the Patient-Partnership Revolution

Major changes are coming to the healthcare industry and your practice and your staff need to be ready for the new demands of your patients. Find out how.

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Helping You Take Your Practice to the Next Level

With over 30 years of combined experience in helping healthcare service providers transform their practises to become patient-centric and outcomes focussed.

Our services include:

“Without Experience 360’s commitment to ensuring that the voice of our residents and their families were considered in every step of our patient journey, we would not have been able to realise our customer experience vision.”

Consumer Experience Officer, Residential Aged Care Client.

Why Move Your Practice to a Patient-Centred Model?

Transforming your practice to a patient-centric model helps you deliver outcomes that matter most to your patients. There are significant benefits to this model, including better coordination and alignment of care delivery, increased patient engagement and reduced operating costs.

Health Reform is Coming:
Are You Ready?

By 2025, an agreed key reform of the Australian healthcare system is to shift to paying for value and outcomes in order to improve health outcomes for all Australians. Will your practice be ready to meet the changing expectations of patients and the experience and quality of life outcomes these reforms will be demanding?

Australian health care services are adopting value-based healthcare model

Only 13% of Australian healthcare services are currently pursuing a shift toward a value-based care model.

Patient experience improvements must be driven by improving outcomes

Only 50% of experience improvement actions are driven by the desire to improve patient outcomes.

Patients are demanding better coordination between health professionals

13% of people who saw three or more health professionals for the same condition reported issues caused by a lack of communication between health professionals.