Start your
patient-centred
care journey
Understanding
Patient-Centred
Care
Patient-centred care, value-based care, outcomes-based care. You have heard the terms, but what does it all mean?
We help you understand the basics.
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Patient-Centred
Care in
Practice
Understand what a patient-centred care model really looks like and how does it work in a healthcare practice.
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Getting Started
With Patient-
Centred Care
Whether you are looking to educate yourself on the basics or looking for assistance in evolving to an outcomes-based operating model in your practice, Experience 360 can help you get started on your journey.
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Mapping Your
Patient
Journey
Understand how mapping each stage of your patient journeys can be a vital tool in identifying opportunities to improve the healthcare experience for your patients.
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Addressing
Patient Reviews
and Complaints
Learn how to handle patient complaints and reviews in your practice and use the feedback to drive improvements to your patient experience.
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Getting Your Practice Ready for the Patient-Partnership Revolution
Major changes are coming to the healthcare industry and your practice and your staff need to be ready for the new demands of your patients. Find out how.
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Helping You Take Your Practice to the Next Level
With over 30 years of combined experience in helping healthcare service providers transform their practises to become patient-centric and outcomes focussed.
Our services include:
- Patient-Partnership Maturity Assessments
- Patient-Centred Care Induction and Education
- Patient Journey Mapping
- Outcomes-Based Care Model Consulting
- Patient Segmentation and Persona Development
- Frontline Customer Service Training

“Without Experience 360’s commitment to ensuring that the voice of our residents and their families were considered in every step of our patient journey, we would not have been able to realise our customer experience vision.”
Consumer Experience Officer, Residential Aged Care Client.

Why Move Your Practice to a Patient-Centred Model?
Health Reform is Coming:
Are You Ready?
Australian health care services are adopting value-based healthcare model
Only 13% of Australian healthcare services are currently pursuing a shift toward a value-based care model.
Patient experience improvements must be driven by improving outcomes
Only 50% of experience improvement actions are driven by the desire to improve patient outcomes.
Patients are demanding better coordination between health professionals
13% of people who saw three or more health professionals for the same condition reported issues caused by a lack of communication between health professionals.
Experience 360 Course
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1. First Course
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2. Second Course
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3. Third Course
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Experience 360 - How We Help
Understanding Patient-Centred Care
What is Patient-Centred Care?
Learn More...
Patient-Centred Care in Practice
What Does Patient-Centred Care Look Like?
Learn More...
Getting Started With Patient-Centred Care
How Do I Get Started With Patient-Centred Care?
Learn More...
Patient Journey Mapping
What is Patient Journey Mapping?
Learn More...
Addressing Patient Reviews and Complaints
Patient Reviews and Complaints: What Do I Do?
Learn More...

Getting Your Practice Ready For The Healthcare Revolution
Is Your Practice Ready For The Healthcare Revolution?
Learn More...
Contact Us to Start Your Patient-Centred Care Journey Today.
