Experience 360 Resource Centre

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How Does Your Healthcare Organisation Rate When it Comes to Patient-Centred Excellence?

In healthcare, the days of “business as usual” are over. And healthcare organisations that cling to today’s broken system and stubbornly refuse to accept outside help will become dinosaurs.

Empowered patients and technological advances will upend the way medicine traditionally has been practiced.

Around the world, every healthcare system is wrestling with rising costs, inconsistent quality, higher patient expectations and public scrutiny despite the hard work of well-intentioned, well-trained healthcare professionals. Healthcare leaders and policy makers have had little impact against the intense economic, epidemiologic and demographic pressures making healthcare unaffordable and unsustainable in the current model. 

The long-established care systems are increasingly unsuited to deliver responses to challenges arising from today’s patient demands and needs.

The current healthcare system was never designed to deal with the surge in ageing population and of chronic disease which now represents the largest portion of the Australian healthcare spend. This growing ageing and chronic disease burden requires a new approach to effective care and treatment of multiple chronic conditions and catering to complex healthcare needs. Developing and implementing new and innovative treatment methods—including coordinated care, chronic disease management plans, live patient monitoring and coaching patient self-management—holds the greatest promise for future health management.

A Light At The End Of The Tunnel

The revolution in healthcare is gaining momentum, and public expectations and scrutiny have never been higher. Yet many healthcare operators struggle to understand the impact and opportunity.

To this end, Experience 360 has developed the Patient Partnership Indicator to help Australian healthcare executives and patient-experience leaders understand the maturity of their organisations on the spectrum for patient-centred strategy, alignment and engagement.

This unique approach sheds a light on your overall patient-partnership maturity level and also provides comprehensive insight into how your organisation is positioned across key business functions, processes and models to compete in the modern, patient-driven digital economy.

By completing the assessment, you will receive a personalised insight report reflecting the current patient-partnership maturity of your organisation.

The assessment should take no more than 6 minutes to complete and provides a much-needed benchmark for your organisation on how your patient-centred approach compares to others, where you excel and where there’s room for improvement.

Aren’t you just a little bit curious about where your organisation rates compared to others?

Take the Patient Partnership Indicator – Rapid Assessment now.

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