“ Shelley Thomson brings an experienced, fresh approach to the healthcare world and shares her wealth of patient experience secrets. ”  
Nick Ingold, Director, Garran Medical Imaging

Information About Booking Shelley Thomson As A Speaker


Shelley Thomson is a popular and well-received keynote speaker at events. She has spoken at the Pharmacy Business Network, and Deloitte Private. She has also featured at The Fortune Institute High Achievers.
Shelley’s unique talent is inspiring people to deliver a first-class experience. She connects with the audience and captures attention with research-backed ideas.
Attendees often leave the room buzzing with energy and enthusiasm. Many itching to put her unique insights and innovations into action.
Shelley has been a passionate experience expert for 25+ years’. She believes successful healthcare practices have one common central focus. They take a patient first approach.

Shelley’s topic list includes something for every type of audience:

  • How to Thrive in a Patient-Centred World
  • Patient Experience: The Most Valuable Treatment You Offer
  • The Business Benefits of Measuring Patient Loyalty
  • Attracting Patients is Only One-Third Of The Equation
  • Social Styles: How to Read Your Patients and Colleagues
  • Choose Your Own Adventure: Making Decisions That Drive Growth Through Experience
  • Bricks and Mortar to Clicks and Mortar
  • The Rise of the ePatient and How To Response To It
  • No Patients: No Point. Why Patients Must Be Front and Centre
  • How To Design A Website To Maximise Appointments
  • The Pursuit of Excellence in Patient Experience
  • Patient Experience As A Competitive Advantage
  • Catch up to your Patients: The Challenges And Opportunities Facing Australian Healthcare Organisations
  • Deliver Health Solutions: It’s All About Service
  • Winning Attributes For Successful Medical Practices

Shelley Thomson travels from Canberra.

Her fee depends on the brief, preparation and customisation.

What Others Say…

David Taylor, Director of Blue Room Licensed Cinemas & Bar

Mark Holtermann, Director of The Fortune Institute

Siimon Reynolds, Co-Founder The Fortune Institute

Unhappy customer

Discover How Much You're Losing
By Creating Unhappy Customers.