Resource Centre Transformation & Technology Contact Us Using patient experience to differentiate practice value and reputation Building a Workforce who enjoy their jobs and see it as a privilege to help patients thrive Incorporating the voice of the customer to positively impact aged care experiences Part 1: The Critical Impact of Technology and Communications in Patient-Centred Healthcare Transformation Part 2: The Critical Impact of Technology and Communications in Patient-Centred Healthcare Transformation The Six Stages of Patient-Centred Maturity