Where Do You Fall Short Delivering Patient Experience?
Many healthcare organisations provide excellent care. But they drop the ball when it comes to patient experience.
This situation is unfortunate because patients judge you by what they understand. And they know a lot more about service than healthcare treatments.
This means if the receptionists don’t acknowledge a patient when they walk through your door, you immediately face an uphill battle to win back trust.
The good news is that patient journey mapping can help to mitigate this problem.