Experience 360 Blog

What Is Patient Experience (And How Can It  Help You To Grow Your Healthcare Organisation)

Is customer experience your responsibility? Or.. Are you managing sales, marketing, operations, customer service or HR? A different role entirely? All of the above?

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How Effective Communication Can Help Improve Patient Compliance

Healthcare professionals face many challenges on a daily basis. But one of the most persistent...

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How To Improve The Patient Experience In The Waiting Room With This $30-Billion Company’s Strategy

I recently heard an interesting strategy from Airbnb, the $30 billion accommodation network. I...

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Artificial Intelligence Will Provide A Better Patient Experience, Right? Not So Fast…

If you could learn how long you have left to live, would you? Thanks to new artificial intelli...

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The Future Of Patient Experience As Robots Replace Doctors

Recently, I heard a great interview about the future of patient experience and healthcare with...

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The Most Important Lesson From The Mayo Clinic’s New Patient Experience Education Campaign

As you may know, the Mayo Clinic is one of the most respected healthcare providers in the worl...

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3 Patient Experience Trends You Need To Prepare For Now

The healthcare industry is changing fast these days. And if you don’t keep up with the lates...

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5 Patient Experience Strategies Amazon Can Teach Healthcare Providers

If you’re interested in patient experience strategies, then here are some valuable lesso...

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3 Mistakes To Avoid When You Develop A Patient Journey Map

You may have heard about patient journey mapping. You may even have tried it in your organisat...

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6 Principles You Can Use Today To Improve Patient Experience

A short time ago I read a story about a new mum’s admission to a Queensland hospital.  ...

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