Benefits Of A Patient-Centred Care Model
Posted by Shelley Thomson -
Research on the benefits patient-centred care and patient-centred communication has matured markedly in the past decade. There are now numerous well-executed systematic reviews and meta-analyses demonstrating the positive impact that patient experience has on clinical outcomes across a wide range of disease areas, clinical settings, and population groups, primarily due to patient engagement and process improvement.
Unfortunately, this is far from the norm. In an age where technological advances have never been more profound and technology promises to provide greater convenience, choice, and control, we see that ‘care’ in healthcare has lagged far behind, and only rare pockets of consistent service excellence exist among a much larger array of fragmented care, limited access, inefficiency, and frustration for patients. Most organisations fail to provide patients with the degree of interactivity and engagement they have come to expect from all other aspects of life. Patients expect ‘smartphone’ service levels and integration but rarely get it.
For healthcare organisations, adopting the patient-centred care model delivers striking improvement in patient-outcomes, business efficiency and market share growth.
The patient-centred care model is also a more sustainable way to grow a healthcare practice while improving quality, safety and efficiency, all while reducing costs.
And most significantly, the patient-centred care model increases patient satisfaction, improves the perception of healthcare organisations within the community, leads to reduced readmission rates, shorter stay lengths and lowers risk of acquired infections.
The model benefits practice staff, too. Several studies suggest that a patient-centred care model supports well-being in the workplace. It promotes a positive attitude among employees and, as a result, reduces stress. It puts the focus of the care professional back on the care of the patient, the reason they entered healthcare in the first place.
Most importantly, patient-centred care helps improve clinical outcomes. For example, patient-centred care organisations order fewer diagnostic tests and request fewer referrals. The patients themselves are more proactive and likely to adhere to treatment plans. This all leads to improved patient outcomes.
There is no longer any doubt that the adoption of a patient-centred approach increases the value of care, not the cost of care. The question is, which organisations will lead the way, and which will lag behind?
The Patient-Centred Maturity Assessment
To this end, Experience 360 has developed a patient-centred assessment to help Australian healthcare executives and patient-experience leaders understand the maturity of their organisations on the spectrum for patient-centred strategy, alignment and engagement.
This unique approach sheds a light on your overall patient-centred maturity level and also provides comprehensive insight into how your organisation is positioned across key business functions, processes and models to compete in the modern, patient-driven digital economy.
By completing the assessment, you will receive a personalised Insight report reflecting your current business maturity.
The assessment should take no more than 10 minutes to complete and provides a much-needed benchmark for your organisation on how your patient-centred approach compares to others, where you excel and where there’s room for improvement.
It’s time to find out how well your organisation rates against the competition.