How Do I Get Started On My Journey to Patient-Centred Care?
So you have an understanding of what a patient-centred care approach looks like and you are keen to make a change in your own practice. But where do you start?
What’s Involved in Moving to a Patient-Centred Care Approach?
When patient-experience innovation is deeply embedded in an organisation’s DNA, the shift is profound, moving from a traditional medical consultation model that delivers fragmented services – the starting point for most organisations today – to an optimal approach in which essential business functions, processes and care models contribute to innovation and evolution of a sustainable patient-partnership model.
Your Evolution to a Patient-Partnership Healthcare Organisation
Through years of experience partnering with a range of clients to transform their patient experience, Experience 360 have been able to identify distinct patterns (or phases) healthcare organisations move through on their road to adopting a value-based, patient-partnership approach.
Phase 1:
PATERNAL
A one-way relationship
where the patient and
their family is a passive
participant and the
healthcare professional is
the authority that ‘knows
best’ and directs the
healthcare decisions. The
patient is not involved in
the communication
between healthcare
providers.
Healthcare
Professional
drives care
Professional
drives care
Phase 2:
PARTICIPATING
The patient is recognised
as having vital knowledge
of living with a disease or
condition that can be
important to consider in the
care process. Patients and
their families are more
involved in communication
and feel more empowered
to express opinions, share
information and make
decisions around their own
care to help improve their
own health outcomes.
Healthcare
Professional &
Patient
collaborate on care
Phase 3:
PARTNERSHIP
In a true patient
partnership model, the
patient is considered a full
member of the care team
and their knowledge and
decisions are valued and
respected throughout the
care process. All members
of the care team – including
the patient, their family or
carers and all involved
healthcare professionals –
work and communicate
together to achieve the
agreed health outcome.
Patient-driven
health
partnership
health
partnership
Phase 1 - PATERNAL
A necessary shift in healthcare is to eliminate care based on a paternal consultation model – where authority knows best and directs healthcare decisions on behalf of patients and their families – and evolve to recognise that the patient has valuable knowledge, which is very important in the care process.
Phase 2 - PARTICIPATING
The “Participating” phase is a cultural and behavioural shift from patients being passive participants who are paternally directed (one-directional) to recognise that the patient has acquired a vital variable knowledge for real life with a disease. The organisation reorientates its focus and transforming the patient experience becomes central to growth and improvement efforts.
Phase 3 - PARTNERSHIP
Phase 3 is likely to be the most challenging aspect of the change, as it provokes a shift in the medical profession itself and involves a dramatic shift in the way healthcare professionals’ practice. It focuses on improving the population’s capacity to take care of themselves to deepen and broaden every aspect related to the wellbeing of patients, staff and community.
Contact us to Start Your Patient-Care Journey Today
Experience 360 - How We Help
Understanding Patient-Centred Care
What is Patient-Centred Care?
Learn More...
Patient-Centred Care in Practice
What Does Patient-Centred Care Look Like?
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Getting Started With Patient-Centred Care
How Do I Get Started With Patient-Centred Care?
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Patient Journey Mapping
What is Patient Journey Mapping?
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Addressing Patient Reviews and Complaints
Patient Reviews and Complaints: What Do I Do?
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