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Start your
patient-centred
care journey

Experience 360 is your partner on your journey to understanding and evolving to a patient-centred and value-based healthcare approach in your practice.

Helping You Take Your Practice to the Next Level

With over 30 years of combined experience in helping healthcare service providers transform their practises to become patient-centric and outcomes focussed.

Our services include:

  • Patient-Partnership Maturity Assessments
  • Patient-Centred Care Induction and Education
  • Patient Journey Mapping
  • Outcomes-Based Care Model Consulting
  • Patient Segmentation and Persona Development
  • Frontline Customer Service Training

“Without Experience 360’s commitment to ensuring that the voice of our residents and their families were considered in every step of our patient journey, we would not have been able to realise our customer experience vision.”

Consumer Experience Officer, Residential Aged Care Client.

Patient-Centred Care

Why Move Your Practice to a Patient-Centred Model?

Transforming your practice to a patient-centric model helps you deliver outcomes that matter most to your patients. There are significant benefits to this model, including better coordination and alignment of care delivery, increased patient engagement and reduced operating costs.
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Health Reform is Coming:
Are You Ready?

By 2025, an agreed key reform of the Australian healthcare system is to shift to paying for value and outcomes in order to improve health outcomes for all Australians. Will your practice be ready to meet the changing expectations of patients and the experience and quality of life outcomes these reforms will be demanding?

Australian health care services are adopting value-based healthcare model

Only 13% of Australian healthcare services are currently pursuing a shift toward a value-based care model.

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Patient experience improvements must be driven by improving outcomes

Only 50% of experience improvement actions are driven by the desire to improve patient outcomes.

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Patients are demanding better coordination between health professionals

13% of people who saw three or more health professionals for the same condition reported issues caused by a lack of communication between health professionals.

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Experience 360 Course

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1. First Course

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2. Second Course

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3. Third Course

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Experience 360 - How We Help

Understanding Patient-Centred Care

What is Patient-Centred Care?


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Patient-Centred Care in Practice

What Does Patient-Centred Care Look Like?

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Getting Started With Patient-Centred Care

How Do I Get Started With Patient-Centred Care?

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Patient Journey Mapping

What is Patient Journey Mapping?


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Addressing Patient Reviews and Complaints

Patient Reviews and Complaints: What Do I Do?

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Getting Your Practice Ready For The Healthcare Revolution

Is Your Practice Ready For The Healthcare Revolution?

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Contact Us to Start Your Patient-Centred Care Journey Today.

Patient Centred Care