It only takes 5 seconds for a prospective client to decide if your website (and your business) is for them or not.
Look at your website through the eyes of your clients. What can you do to deliver a sensational experience?
It takes less than a second for your client to create a first impression of you... including whether they trust you and want to do business with you.
Focus on delivering a great first impression for every client... every time.
It can take up to 7 interactions before a client trusts you enough to purchase.
Most people give up after just 3 interactions... when your client is just starting to “warm” to you. Create great interactions your clients want to come back for... and keep interacting long after your competitors give up.
78% of clients have bailed on a transaction or not made an intended purchase because of a poor service experience.
Clients overwhelmingly show appreciation for great service with their wallets. Invest heavily in measuring your client's experience over time.
REFLECT & RECOMMEND
A typical business hears from only 4% of it's dissatisfied clients.
Don’t leave it to chance, or a bad social media review. Proactively find out what your clients think of you and act on their feedback.
If you don’t know what your clients think, your competitors probably do!
60% of your clients leave your business because of 'indifference' or a poor service experience.
Don't enable your clients to "defect" by delivering a poor service experience. Make it a pleasure for your clients to do business with you again and again.